Hellopeter
Share Your Experience

1 reviews | Active since Mar 2009

26 Feb 2025, 21:58

Connectivity Issues with my Home Internet

Hi. I'm sitting with 515.87GB on the 26th of February. I think I had a little over 400GB that was unused last month because of my home internet that's not connecting. A few weeks ago I called in to query this. I had called 2 times but my previous time I was promised a technician would call to look into my issue. That never happened. Right now I can't stream, it's not connecting at all. I'm so frustrated because I'm wasting data & I'm paying for it. This deal was really good value for money but what's the use if I can't even enjoy it. Please let me know if I can cancel it & try fibre elsewhere because even that, Vodacom is not covering my area. I need to know how much is it going to cost me to cancel it. I'm fed up. I can't even work from home using this internet. Please advise.

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Replies (3)
Vodacom
Vodacom's reply27 Feb 2025, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update28 Feb 2025, 14:53
Reviewer Update
Hi. I wanted to write another review but because I recently sent one prior, Hello Peter redirected me here. I had the privilege to be assisted by Ashley and Dyllan today. The two gentlemen are very detailed, unique, thorough and professional. These are experts and they know what they are talking about. It's been a mission to get people to assist me accordingly and that's been my frustration. I want to send a note of many thanks to them for assisting me. It was a breath of fresh air and they've left a lasting impression on me and I'm happy with the service they have rendered. Please continue to do the great work that you do.
's update18 Mar 2025, 13:42
Reviewer Update
Hi Vodacom. I'm following up. Kindly respond to my latest request sent yesterday before 1pm, regarding my complaint published on the 26th of February 2025. It is quite urgent.