Connectivity Issues - Ongoing

To whom it may concern

Since the beginning of September we have had endless problems with Vodacoms data network. We are in a 4G/LTE area but we can hardly connect to the internet in our area (Solheim Germiston). We have logged 5 different calls on my account alone and nothing is being done about the problem. We have tried sim swops and still nothing helps. Now after nearly 2 months of struggling we are being told its an area problem they aware of that and that new towers might be installed on new sites but it cant be confirmed when. As we have said multiple times. We run a business from home and being connected to the network is vital. We have even requested that our data lines excl 1 line be cancelled so we can go to another network and that is also not happening. 1 of the numbers is being used in Randburg wirh no issues.

Feedback or urgent response needed

Willem *** Wife (Elzette) ***

Thanks Willem Gouws