MD
Magdel D

1 reviews | Active since Jul 2016

15 Jul 2016, 14:26

Connectivity in the Waterberg

<p>So much for the quick response from Vodacom complaints dept on Tuesday following my previous review but unfortunately still no action or results. Our connectivity is still 1-direction as a result of which I've lost 2 reservations at my Lodge just this afternoon alone!!! I can hear the client clearly but they can't hear me.</p> <p>Vodacom promised via 3 consultants that I would recieve a sms/email that same day on which I needed to respond with my location coordinates so that their technical team could investigate the problem and I'm still waiting for the sms and/or the email. Totally fed-up</p>

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Replies (1)
Vodacom
Vodacom's reply16 Jul 2016, 04:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team