TS
Tim S
1 reviews | Active since May 2020
14 Mar 2022, 12:11
connectivity down
***-735738 hi i have no problems with my connectivity when it is working at the moment my fiber has been down for 7 days spoke to customer care and told them that it is not my router that is the problem that the physical fiber line is damaged due to the municipality digging next to my yard. please assist in someone who is going to splice the line together again not a technician who is going to check my router
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Replies (2)
Vodacom's replyOfficial
14 Mar 2022, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Mar 2022, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2022, 17:50Dear Tim Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre connection has been restored.
We do apologise for the inconvenience this has caused.
Regards Consumer Website Team
We do apologise for the inconvenience this has caused.
Regards Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2022, 17:50
Official
Dear Tim Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre connection has been restored.
We do apologise for the inconvenience this has caused.
Regards Consumer Website Team
We do apologise for the inconvenience this has caused.
Regards Consumer Website Team
Best regards,