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Suni P

1 reviews | Active since Apr 2011

10 Aug 2018, 14:25

Connectivity disgusting

My connectivity with what was one of the Best service provider, has been so so pathetic for the past 3 months to date. I pay my account timeously and the connectivity is truly disgusting. My calls drop most of the time, people cannot hear me, takes a while to connect on the internet... Is there a way I can please please port to another network in the next month please??? Vodacom service has deteriorated and I want to port!!!!

0
Replies (3)
Vodacom
Vodacom's reply10 Aug 2018, 15:35
Official

Good day

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply13 Aug 2018, 08:29
Official

Dear S

Kindly be advised your enquiry has been escalated to our Network team who will be in touch with you.

Your reference is ***.

Regards,

Vodacom Consumer Website Team

Best regards,

SP
Suni P's update16 Aug 2018, 09:40
Reviewer Update
i am absolutely livid, disgusted and I hate Vodacom's pathetic service!!! i had an emergency yesterday and the only network i could use was my Vodacom contract, which i pay much money and on time, towards my contract!!!! there was no network connection and when i had connection, i could not dial out stating access restricted, then there was no network, calls dropped! Even the Vodacom agent whom was trying to assist tried to call and i saw two miss calls from her...disgusting!! i want to port immediately to another networ**** please can Vodacom assist in this regard, there has to be a manner / loop-hole that i can unsubscribe from Vodacom...do i need to obtain legal advice here?? report to the Ombudsman??? i need to truly DIVORCE Vodacom!!!!!!!!!!!!!!!!!!!!!!!!!!