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Maphefo M
1 reviews | Active since May 2022
22 May 2022, 10:18
Connection with Vodacom
I app**** for a contract with Vodacom on Monday 16/05/2022 my router never worked I'm send from pillar to post I ask myself if I struggle on the first few days what's gonna happen moving forward... Vodacom stuff mislead ppl n it's not on....m supper angry I paid for the connection fee but till today m not connected
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Replies (2)
Vodacom's replyOfficial
23 May 2022, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 May 2022, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 May 2022, 11:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with our Social Media Team and have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply25 May 2022, 11:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with our Social Media Team and have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,