1 reviews | Active since Mar 2012
I signed up on a Vodacom uChoose Flexi 110 contract for R99 per month last week (online), and received the first invoice this week, for R207.00. This is made up of R110 subscription (should be R99) and a R97 connection fee, which should not apply as it was an online order.
This is the fourth time I've had to point this same error out to Vodacom over the course of 3 years (I doubt it's ever done correctly, so they must be *********** all online customers this way) and I don't have another hour to sort it out with their call centre.
I know Vodacom charges R100 for unpaid debit orders not honoured - should customers not be entitled to compensation for Vodacom's stuff-ups too? The issues seem to be much more prevalent this way around...
I'd appreciate it if Vodacom could fix this system issue permanently - I shouldn't have to ask them to honour their promises.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
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