connection fee

<p>I have been a vodacom customer for many years and each time I upgrade or take out a new contract i experience issues. My case in point, I ordered a new phone contract online, which took a week arrive, although website says next day delivery. On receiveing my first bill I was billed for connection fees even though the website says says free connection and sim.</p> <p> </p> <p>How does Vodacom keep messing up ? Are they hoping I dont check my bill and overlook additional charge ?</p> <p> </p> <p> </p>