tL
theo L

1 reviews | Active since Dec 2016

22 Dec 2016, 18:15

connection error

<p>hi i have been busy with vodacom for a week now did a sim swop on my number .. the phone just says emergency calls i called i explained the blamed the phone i changes sim card then the phone works . put the sim in the phone i use daily the then it does the same, I caled asked foe assitance im told they will get back to me never does . Im always told there is no superior on duty to call 111 then told to call ********** then ********** and the list continues still same no one is able to assit me ... im expected to pay for a phone that im not using all i want is for te line to be active or able to make a call... i get sent to a vodacom shop daily for a week now ... My pregnant wife is sitting at home and should something baad happen she has no way of calling out as she uses that number....</p>

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Replies (1)
Vodacom
Vodacom's reply23 Dec 2016, 06:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,