Connection

Today (09-04) I called the subscriber collections center because my account is in arrears. Payment plan was made, I'm no on a prepaid plan until my account is up to date. I asked about my fibre line in which I was told I need to call them. At around 19:18 I called and asked if the line can be restored, I was told no because payment needs to be made. I asked if the line can be released, I was told no. I explained to the lady, I am currently on short time for the past 4 months hence my account is in arrears. I just need for the connection to be restored or the line to be released so I can work online to earn another income. She told me that can't happen. I did not refuse to make payment I just need the line released so I can make another plan to have internet connection and to try and get my account back to normal again ASAP.