Confusion within VODACOM After Sales Service.

Having accepted an upgrade ON AN EXISTING CONTRACT AND NUMBER I was asked by the courier company RAM to present a Proof of Residence. This is what VODACOM had instructed them to do. I do not a hard copy of any proof of residence as all of that is now digital and as a result I could not take delivery of my UPGRADED Router. I contacted VODACOM Customer services on the same day and the consultant that I spoke with was surprised to hear this because she believed that Proof of Residence is only needed for a NEW CONTRACT or NEW NUMBER. She said that she would inform RAM that I only need to present my ID. I was told the same thing by THREE other consultants from After Sales services 2 days later while still waiting for delivery of my Router. Today RAM warned me of my impending delivery and reminded me to have a PROOF of RESIDENCE ready. I made my 5th CALL to Vodacom only to be told for the 1st time by After Sales service that I DO INDEED NEED A PROOF OF RESIDENCE to receive my Router. WHY DO THE PEOPLE WORKING IN THE SAME DEPARTMENT AT VODACOM GIVE ME CONFLICTING INFORMATION......Just when I thought that things where getting better at VODACOM they revert back to incompetence at the highest degree....