CONFUSION REIGNS SUPREME ....

<p>Paid the accountIN FULL in December 2016. VODACOM debited the SAME AMOUNT TWICE on their invoice. On 22nd January 2017, after receiving the new invoice reflecting the Double Incorrect Debit, Vodacom was contacted and a query was lodged.</p> <p>On the 6th of February 2017 Vodacom was contacted and Vodacom Confirmed that there was an error on the invoice and that a credit for the incorrect double billing will be done</p> <p>After this telephone call Vodacom started an onslaught of threatening voice automated calls stating that they will discontinue service - Block all lines.</p> <p>on the 7th February 2017 Vodacom Accounts Department was again contacted and again they confirmed that the error was made by Vodacom and that the credit will be passed. Vodacom was however unable to state WHEN the credit would be passed.</p> <p>The Accounts Department then transfered the matter to the Client Care Centre in order that the automated calls be stopped. The Customer Care Centre stated that this must be done by the Accounts department.</p> <p>Okay. Can someone please explain what is going on???????</p>