Confusion

<p>On the 7th June 2017, I called vodacom cancellation on ********** to find out, how much time do I need to give my notice to cancel a cellphone contract. I spoke to Sphelele who told me since the contract expires in September 2017, I will need to place my notice in August 2017. I then asked her if I were to upgrade which handset will I qualify for I enquired about the iphone 7, which was expensive as I want to reduce my costs. She then said I can upgrade to a package where I pay R139.00 per month I will receive 2gigs and R200.00 airtime. I then asked her to activate the R139.00 package. As my account was in arrears she advised she cannot do it now, she can only activate this upgrade once the account is up to date. On the 19th June 2017, I received a call from Sphelele confirming that she has activated the R139.00 package she advised I will be receiving sms there after. On the 19 June 2017, I received an sms Dear Customer your Vodacom Data Bundle has been activated, You will receive a 500mb bundle per month for the next 5 months. On the 20th June 2017, I called the cancellation number trying to get hold of Sphelele, I spoke to Anna in Midrand who transfered me to Capetown, to Sindisiwe, then transfered to Johannesburg to Nokukhanya, I was enquiring about the sms for 500mb for 5 months, they couldnt assist, and I couldn't get hold of Sphelele.</p> <p> I want to know what will be the new package on my upgrade will it be 2gig and R200.00 airtime as per Sphelele promised, or Should I continue with my termination with Vodacom and port to another network.</p> <p>I will wait for your response.</p> <p> </p>