CONFUSION

<p>I app**** for a contract phone last week with Vodacom online. Everything was approved within a day. On the 25/07/2017 was contacted by the Vodacom consultant to confirm delivery address, all went well still. She told me to get my proof of address (bank statement) and my if copy ready for the delivery guys as the phone will be delivered at my workplace before Friday the 28/07/2017 today. I called in today at Vodacom to confirm how far is my delivery. Was told it was cancelled as they could not get hold of me to confirm the delivery address and have to apply again through the consultant. Was put through to the application department and was told that my application was done by home mark it's an agency working under Vodacom and has to cancel my pending application with them first they gave me their contact details. Been trying to call them no answer. So me am so confused as they said all is well phone is in the way now it's pending.</p>