Confusing repairs V2.0

<p>Now my second complaint regarding the same repair. I booked my faulty phone in for repairs on Friday 29/07/2016, and received an SMS to collect the phone that Sunday (31/07/2016). When I arrived on Sunday I was told by the lady who helped me that this was a mistake and that the phone was not ready yet, but would be ready the next day (an obvious lie). I then received an email on 10/08/2016 from Cassandra to say the phone was ready for collection. Again I went to the store, and again I was told this was a mistake and that my phone is in fact still with Sony, and hasn't yet been returned to Vodacom let alone the store.<br />I then responded to Cassandra the next day asking what the hell is going on, and her response: "This is the feedback received from the Repair Centre, that the device is ready for collection at the store."</p> <p>So now the around R9 000 question is, where the hell is my phone?? The store says Sony has it, Cassandra says the store has it... The only thing for sure is that I dont have it, a phone that's been in for repairs almost as long as I owned it.<br /><br />Please, before I lose all faith in Vodacom, can someone find out what's actually going on?</p>