LH
Lynne H
1 reviews | Active since Dec 2009
09 May 2019, 08:46
Confusing - is a 24 month contract in fact 25 months ?
I had a 24 month data contract - started 04/05/2017. I cancelled this contract in early April - giving the required one month calendar notice. I accepted that my debit order for early May would still be full - the contract bills monthly in arrears. I have just received my invoice for debit 01/06/2019 - still being billed for this data contract. I called the cancellations department and have been advised this is correct as "May is not finished" and data allocation was processed 01/05/2019. My question - if the contract started 04/05/2017 - 24 months expires 03/05/2019 - not 31/05/2019, that is 25 months. Please explain.
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Replies (2)Vodacom's replyOfficial
09 May 2019, 09:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2019, 09:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LH
Lynne H's updateReviewer Update
09 May 2019, 09:49Ashwin - you are a credit to the online team. You listened to what I was saying and investigated further & confirmed that I was correct - this was a date timing issue. You have confirmed that the cancellation has been noted as at 31 May 2019 - I am happy to pay 01/06 for the data allocation received 01/05 (even if the 25th one!). Please ensure that your manager sees this comment - I am impressed that service does still exist !
LH
Lynne H's update09 May 2019, 09:49
Reviewer Update
Ashwin - you are a credit to the online team. You listened to what I was saying and investigated further & confirmed that I was correct - this was a date timing issue. You have confirmed that the cancellation has been noted as at 31 May 2019 - I am happy to pay 01/06 for the data allocation received 01/05 (even if the 25th one!). Please ensure that your manager sees this comment - I am impressed that service does still exist !
