LH
Lynne H

1 reviews | Active since Dec 2009

09 May 2019, 08:46

Confusing - is a 24 month contract in fact 25 months ?

I had a 24 month data contract - started 04/05/2017. I cancelled this contract in early April - giving the required one month calendar notice. I accepted that my debit order for early May would still be full - the contract bills monthly in arrears. I have just received my invoice for debit 01/06/2019 - still being billed for this data contract. I called the cancellations department and have been advised this is correct as "May is not finished" and data allocation was processed 01/05/2019. My question - if the contract started 04/05/2017 - 24 months expires 03/05/2019 - not 31/05/2019, that is 25 months. Please explain.

0
Replies (2)
Vodacom
Vodacom's reply09 May 2019, 09:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LH
Lynne H's update09 May 2019, 09:49
Reviewer Update
Ashwin - you are a credit to the online team. You listened to what I was saying and investigated further & confirmed that I was correct - this was a date timing issue. You have confirmed that the cancellation has been noted as at 31 May 2019 - I am happy to pay 01/06 for the data allocation received 01/05 (even if the 25th one!). Please ensure that your manager sees this comment - I am impressed that service does still exist !