Confusing!

I have been trying to change the ownership of a fibre account since early March, we have forwarded documents twice, there has been no follow up and no communication. Terrible service! I posted a review similar to this earlier today, received a phone call, and the voicemail was so feint I could not hear what was said, so coming on here to have a look for a response to find that the review has bee deleted from my profile - how? Along with Rain and FNB, the only way to get companies to respond to your queries is by posting a bad review here. I wonder if the transfer will happen or if I should change providers.