CONFUSED UNHAPPY CUSTOMER

I have app**** a Vodacom sim only on the 16 November 2022. My application said pending up until i send my copy of ID and 3 months bank statement. I have sent them those documents. Today 19 November 2022 i have received an email stating that my application is approved at 10H46.That email further continue telling me to call VODACOM online for further assistance. The sender was BUSISIWE.Then I called vodacom at 11h02 and explain the reason on my call. after keeping me holding for more 10minutes she came back and told me that this application is cancelled on the 17 November 2022. She is not picking anywhere where it says it has been approved. I told her that i have a proof that it has been approved today at 10H46. She told me to reapply again, then i told her that I cannot do that because i have got an approved email. So before i reapply can you what is happening here on this application.