Confused Customer Service

<p>Confused Customer Service</p> <p>After having had my cellphone ******, i contacted Vodacom to see what different options were available in terms of getting a new phone. After speaking to a lady she let me know that I could look into getting a premature upgrade which would incur some costs and transfered me to a gentle man who told me I could do it but that he would not be able to Quote me. After being transfered to about 5 different consultants, all of whom saying they would not be able to assist I asked that my details be sent to someone who could help me. Once I finally got a call back, the consultant informed me that Vodacom no longer does premature upgrades and that they did not do them in the manner that had been described to me. </p> <p> </p> <p>Only after approximately 40 minutes did anyone indicate that this service wasa not available. It confuses me as to why the sales and customer services departments are so poorly informed. </p> <p> </p> <p>Please train the staff better because it is exhasting on customers</p>