MP
Mervin P

1 reviews | Active since Oct 2017

31 Oct 2017, 14:24

Confused agent

I just tried to update my personal details..just to change my contact phone number ..15 minutes later trying to explain to the agent what i wanted to to..i cut the call..thanks vodacom for wasting my airtime and helping me to actually contemplate suicide whilst talking with your agent...well done for possibly loosing a customer.

0
Replies (2)
Vodacom
Vodacom's reply31 Oct 2017, 15:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Nov 2017, 15:51
Official

Good Day Mervin Pillay

Thank you for taking the time to voice your enquiry. Kindly note that feedback was sent to ***861.

Regards
RO

Best regards,