NP
Nellie P
1 reviews | Active since Dec 2016
04 Jul 2023, 08:41
Confused
Good morning
I'm confused and furious at the same time. I upgraded my contract on 31 May 2023 and I was quoted to pat R509 for my new contract, which includes my Samsung A53, 600mb, 100 sms, 1 gig free video and 50 minutes. I included 2gig as well. To my suprice I didn't get the 2gig and I called the customer care and I was advised the 2gig wasn't added and another surprise was the amount, they saw R515 monthly which I have no clue of. Transfered me to upgrade department and call cut, no call back was done.
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Replies (2)
Vodacom's replyOfficial
04 Jul 2023, 09:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jul 2023, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NP
Nellie P's updateReviewer Update
07 Jul 2023, 17:17Good afternoon
Vodacom thank you for your assistance, Marlon really assisted me and made sure the matter is solved in no time.
Vodacom thank you for your assistance, Marlon really assisted me and made sure the matter is solved in no time.
NP
Nellie P's update07 Jul 2023, 17:17
Reviewer Update
Good afternoon
Vodacom thank you for your assistance, Marlon really assisted me and made sure the matter is solved in no time.
Vodacom thank you for your assistance, Marlon really assisted me and made sure the matter is solved in no time.