Conflicting Information

I had someone try to access my personal Vodacom Account via a branch. I immediately contacted Vodacom to report the matter and request a number change as I feel that my personal information is now compromised. The Call Centre advised that I visit a branch with a copy of my ID which I did. Upon addressing the matter with the Branch, I was instructed to contact the Call Centre again. I once again contacted the Call Centre at which point they requested a copy of my ID, a letter explaining the incident as well as an Affidavit - All these documents were submitted and I was advised that such number change would take place within 48 hours.<br> A week later (today) I followed the matter up with the Call Centre who then directed me to a branch who then called the exact same call centre.<br> Still I have no resolution except being bounced from one person to the next.<br> I find the matter totally ridiculous and outrages.<br> Vodacom has absolutely no regard for peoples privacy and is willing to have such personal information compromised without blinking an eye.<br>