Conflicting Account Balances – Vodacom & VVM Giving Different Figures

I am extremely frustrated with Vodacom regarding my account (Account Number: I***).

Vodacom invoices and my account statement reflect arrears and charges of more than R10,000 – R16,000, but debt collectors (VVM) are sending me SMS messages demanding only R5,568.59 for the same account. These amounts do not match, and I cannot get clarity.

I am being pressured to pay, but I cannot settle anything until Vodacom confirms in writing the correct arrears balance. I also dispute the excessive cancellation/contract balance charges.

I request Vodacom to urgently:

Provide me with a clear, reconciled statement.

Confirm the true arrears amount.

Recall my account from VVM until this is resolved.

Allow me to continue paying monthly instalments until the end of my contract, rather than an unfair lump-sum cancellation fee.