RM
Reatile M

1 reviews | Active since Nov 2022

05 Nov 2022, 02:47

Confiscation on my vodacom number while in use

Vodacom confiscated a number I have been using for 15 years. This number us linked to most of my online security verification and thus has resulted in the inability to excess my accounts online such as social media, overseas online banking platforms and many other avenue that assist in a two way verification to login my account.

I honestly feel disregarded and not valued as a long term user of vidacom. This way of *****ing personal numbers of customers is really ruthless and disregards our use of their services.

We need a rating of 0 starts as 1 start does not express my direct and clear loss of faith in this act by Vodacom. I am making a point to post on all my socials where I can login to share this dissatisfaction.

0
Replies (1)
Vodacom
Vodacom's reply06 Nov 2022, 22:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team