Confirmed ***** account still appearing on my credit report

<p>I received the below message from Vodacom: </p> <p> </p> <p>"Confirmed *****, email sent to subscriber collections to delete the line and update the system on IR 0358/0717"</p> <p>I have also escalated the matter to our Legal Collections Team to update your ITC profile accordingly.</p> <p> </p> <p>I then sent an email requesting that I be given a letter that confirms this so I can send it to companies that deal with credit reports like TransUnion. They have never rep**** to any of my emails and I am still waiting for this document. I disputed 2 accounts opened in my name but they haven't been cleared and my credit score went further down this morning. </p> <p> </p> <p>Can I please have a letter confirming that both accounts were ***** and that they shouldn't reflect on my credit profile as I never had an account with Vodacom? Please?</p> <p> </p> <p>"Kindly note that under the client's ID number there are 2 Vodacom accounts.</p> <p>One is I ********** which was activated in 11/08/2015 had cell number ********** 235 linked to it however the cell number has been archived.</p> <p>The second one is I ********** activated recently in May and the cell number is ********** 475."</p> <p> </p> <p>I disputed both accounts but both of them are still reflecting on my profile. </p>