confirmations dept

black friday deals app**** for a black Friday deal on Sunday and was assisted by Nokwanda. the deal was for a laptop and WIFI for R199, was advised that it was approved and that an sms would be sent. i did get the sms and when i responded i did nto get any sort of confirmation. been following up since Monday as a confirmations agent has still not contacted me this is the struggle i have everytime i upgrade or take out a new deal. please can they call me back soonest as ive been waiting for almost 3 days when i call ********** 4 i keep holding for almost an hour i then drop the line and when trying to chat with an online agent via live chat they are unable to assist