Confirmations dep?
I've app**** for a new contract online on Wednesday the 6 of November and have called in numerous times for the confirmation dep to please give me a call I've been told they will call me on last Friday before one and have been told they will call me on Saturday but I am still waiting can the confirmation dep please call me .. ***
Helpful (0)
Replies (11)0
Replies (11)
Vodacom's replyOfficial
11 Nov 2019, 08:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2019, 08:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
11 Nov 2019, 09:20Thank you awaiting eagerly
's update11 Nov 2019, 09:20
Reviewer Update
Thank you awaiting eagerly
's updateReviewer Update
11 Nov 2019, 12:57STILL NO ONE FROM CONFIRMATIONS HAS CONTACTED ME ???
's update11 Nov 2019, 12:57
Reviewer Update
STILL NO ONE FROM CONFIRMATIONS HAS CONTACTED ME ???
's updateReviewer Update
11 Nov 2019, 15:36THANK you so much issue was resolved and I could not be happier thank you for wonderful service
's update11 Nov 2019, 15:36
Reviewer Update
THANK you so much issue was resolved and I could not be happier thank you for wonderful service
's updateReviewer Update
12 Nov 2019, 09:29NOPE NOT RESOLVEED
's update12 Nov 2019, 09:29
Reviewer Update
NOPE NOT RESOLVEED
's updateReviewer Update
12 Nov 2019, 10:13Morning
Last week Wednesday the 6 Of November I app**** for a contract with Vodacom Monday the 11th I got the confirmation dep call and all was approved the guy said I’ll receive my device by Wednesday the 13th of November after that I called in and asked for a tracking nr I WAS THEN ADVISED THAT THE COLOR IS OUT OF STOCK I then said I do not mind what color I get I just need the device in this week as my phone is broken … anyways the agent then said no prob we can change the color for one that is in stock and then I’ll get it by Friday the 15th … So I called in to confirm if everything is in order just to find out everything has been cancelled and I have to wait again for confirmations to call me etc. etc. I feel so frustrated and stressed over this as what happens if I confirm and voda takes their time again just so that I can find out it’s also out of stock PLEASE CAN YOU SEE THAT MY THINGS ARE DONE TODAY ….
REGARDS
Last week Wednesday the 6 Of November I app**** for a contract with Vodacom Monday the 11th I got the confirmation dep call and all was approved the guy said I’ll receive my device by Wednesday the 13th of November after that I called in and asked for a tracking nr I WAS THEN ADVISED THAT THE COLOR IS OUT OF STOCK I then said I do not mind what color I get I just need the device in this week as my phone is broken … anyways the agent then said no prob we can change the color for one that is in stock and then I’ll get it by Friday the 15th … So I called in to confirm if everything is in order just to find out everything has been cancelled and I have to wait again for confirmations to call me etc. etc. I feel so frustrated and stressed over this as what happens if I confirm and voda takes their time again just so that I can find out it’s also out of stock PLEASE CAN YOU SEE THAT MY THINGS ARE DONE TODAY ….
REGARDS
's update12 Nov 2019, 10:13
Reviewer Update
Morning
Last week Wednesday the 6 Of November I app**** for a contract with Vodacom Monday the 11th I got the confirmation dep call and all was approved the guy said I’ll receive my device by Wednesday the 13th of November after that I called in and asked for a tracking nr I WAS THEN ADVISED THAT THE COLOR IS OUT OF STOCK I then said I do not mind what color I get I just need the device in this week as my phone is broken … anyways the agent then said no prob we can change the color for one that is in stock and then I’ll get it by Friday the 15th … So I called in to confirm if everything is in order just to find out everything has been cancelled and I have to wait again for confirmations to call me etc. etc. I feel so frustrated and stressed over this as what happens if I confirm and voda takes their time again just so that I can find out it’s also out of stock PLEASE CAN YOU SEE THAT MY THINGS ARE DONE TODAY ….
REGARDS
Last week Wednesday the 6 Of November I app**** for a contract with Vodacom Monday the 11th I got the confirmation dep call and all was approved the guy said I’ll receive my device by Wednesday the 13th of November after that I called in and asked for a tracking nr I WAS THEN ADVISED THAT THE COLOR IS OUT OF STOCK I then said I do not mind what color I get I just need the device in this week as my phone is broken … anyways the agent then said no prob we can change the color for one that is in stock and then I’ll get it by Friday the 15th … So I called in to confirm if everything is in order just to find out everything has been cancelled and I have to wait again for confirmations to call me etc. etc. I feel so frustrated and stressed over this as what happens if I confirm and voda takes their time again just so that I can find out it’s also out of stock PLEASE CAN YOU SEE THAT MY THINGS ARE DONE TODAY ….
REGARDS
's updateReviewer Update
13 Nov 2019, 12:45 Thank you so much fo Rochen from the social department for sorting everything out for me you are such a friendly and kind person Vodacom is lucky to have such a fibrant worker as yourself on their team
's update13 Nov 2019, 12:45
Reviewer Update
Thank you so much fo Rochen from the social department for sorting everything out for me you are such a friendly and kind person Vodacom is lucky to have such a fibrant worker as yourself on their team
Vodacom's replyOfficial
13 Nov 2019, 12:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Social Media Team made contact and assisted with your query.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2019, 12:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Social Media Team made contact and assisted with your query.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
's updateReviewer Update
13 Nov 2019, 13:06Thank you so much Vodacom for Rochen from Social media dep for making contact with me it was delightful to work with someone who understood and has the qualities of a true eager service provider that makes sure that her customer is taken care of .. I appreciate the response and all your efforts
's update13 Nov 2019, 13:06
Reviewer Update
Thank you so much Vodacom for Rochen from Social media dep for making contact with me it was delightful to work with someone who understood and has the qualities of a true eager service provider that makes sure that her customer is taken care of .. I appreciate the response and all your efforts
's updateReviewer Update
14 Nov 2019, 12:23VODACOM CONFIRMATIONS
I might be eager but I am a new customer to you and I do think that in my own experience that customers do come first .. I app**** and went through weeks now after a very sweet lady called Rochen assisted me I was happy and she sorted out my problem everything is approved etc I am just waiting on confirmations department to contact me ..It's almost been 48 hours since it's been approved and after being on vodacom chat I do understand that it takes 3-7 days for delivery but then this consultant says confirmation calls take 24 hours and then this one say 48 I'm feeling confused ... I really would like if they were so understanding and helpful as Rochen was ... PLEASE CAN CONFIRMATIONS CALL ME TODAY BEFORE 15:00... I'd like to recieve my device by this FRIDAY
I might be eager but I am a new customer to you and I do think that in my own experience that customers do come first .. I app**** and went through weeks now after a very sweet lady called Rochen assisted me I was happy and she sorted out my problem everything is approved etc I am just waiting on confirmations department to contact me ..It's almost been 48 hours since it's been approved and after being on vodacom chat I do understand that it takes 3-7 days for delivery but then this consultant says confirmation calls take 24 hours and then this one say 48 I'm feeling confused ... I really would like if they were so understanding and helpful as Rochen was ... PLEASE CAN CONFIRMATIONS CALL ME TODAY BEFORE 15:00... I'd like to recieve my device by this FRIDAY
's update14 Nov 2019, 12:23
Reviewer Update
VODACOM CONFIRMATIONS
I might be eager but I am a new customer to you and I do think that in my own experience that customers do come first .. I app**** and went through weeks now after a very sweet lady called Rochen assisted me I was happy and she sorted out my problem everything is approved etc I am just waiting on confirmations department to contact me ..It's almost been 48 hours since it's been approved and after being on vodacom chat I do understand that it takes 3-7 days for delivery but then this consultant says confirmation calls take 24 hours and then this one say 48 I'm feeling confused ... I really would like if they were so understanding and helpful as Rochen was ... PLEASE CAN CONFIRMATIONS CALL ME TODAY BEFORE 15:00... I'd like to recieve my device by this FRIDAY
I might be eager but I am a new customer to you and I do think that in my own experience that customers do come first .. I app**** and went through weeks now after a very sweet lady called Rochen assisted me I was happy and she sorted out my problem everything is approved etc I am just waiting on confirmations department to contact me ..It's almost been 48 hours since it's been approved and after being on vodacom chat I do understand that it takes 3-7 days for delivery but then this consultant says confirmation calls take 24 hours and then this one say 48 I'm feeling confused ... I really would like if they were so understanding and helpful as Rochen was ... PLEASE CAN CONFIRMATIONS CALL ME TODAY BEFORE 15:00... I'd like to recieve my device by this FRIDAY
's updateReviewer Update
15 Nov 2019, 10:49I've been contacted thank you so much
's update15 Nov 2019, 10:49
Reviewer Update
I've been contacted thank you so much