Confirmation's Department

So I have decided to add a second line to my current Vodacom Contract, I have been quite satisfied with their service until now.<br> <br> Firstly, I did the online application and was approved with REF ***7. Was send an SMS number to contact which is not Vodacom, then I contact the Call Centre with a very friendly agent, however he has done his best in my opinion to try and get my contract confirmed.<br> <br> I am get to the online chat and I am told I should wait for Confirmations department, who is this confirmations department, its is now going for the third day and not a single call to me to confirm. This is really bad service. If Vodacom doesn't want my business I can go to MTN and Cell C who will provide me this contract immediately.<br> <br> I will wait until tomorrow and if no response then bye bye Vodacom and I will not renew my existing contract once it expires. <br> <br> Please respond as I am tired of calling you centre, looks like the the agents have zero authority other than enter requests in the system.