vV
vgermanos V

1 reviews | Active since May 2012

26 Apr 2017, 14:45

Confirmation of Cancellation of Contract

<p>Every time I have called Vodacom, they tell me that they are offline. I phoned weeks ago to cancel my data contract and all I want to do is confirm that this has been done so that I won't be charged at the end of the month. They can't phone me back and instead I must phone again or spend more time and money going to a shop for service. I would really love it if someone could just help me with this instead of the response "there is nothing I can do". </p>

0
Replies (2)
Vodacom
Vodacom's reply26 Apr 2017, 14:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 May 2017, 11:28
Official

Dear Venise,

I apologise for not responding to your posting timeously and thank you for your patience.

I've rep**** to you via email and await your response.

Regards,

UW