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Yonela Y

1 reviews | Active since Nov 2023

14 Feb 2024, 14:33

Confirmation Message *Business Name:* Vodacom *Review:* On the 01/1/2023 I received a bank notification that says vodacom deducted R1900 on my account which I am not aware of

Confirmation Message *Business Name:* Vodacom *Review:* On the 01/1/2023 I received a bank notification that says vodacom deducted R1900 on my account which I am not aware of. I went to their office to query about it, all to find out the was a ***** done under my name. They haven't given me any feedback regarding this matter and it's more than 14 days now. This ***** is messing with my credit score. The ***** department told that they have asked the collection department to remove my name and close the contract but that did not happen and it appears that my Vodacom account is not arrears.

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2024, 08:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team