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LAURIKA D
1 reviews | Active since May 2018
11 Jan 2019, 14:57
Confirmation Department Dissapointment
Yesterday I did my upgrade via Vodacom online sales and upgrades, the lady was very helpful but now I am waiting for the confirmation department to contact me and to confirm my upgrade so that courier can deliver, I am still waiting for this phone call from the confirmation department. I upgraded my device and I need this device before the 21st of January, it is a gift for my son. Please can the confirmation department just contact me so that the device can be sent to me. The cell number I upgraded is ********** 368
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Replies (4)
Vodacom's replyOfficial
11 Jan 2019, 15:25 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2019, 15:25
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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LAURIKA D's updateReviewer Update
15 Jan 2019, 16:00I am still waiting for the call from the confirmation department at Vodacom, after I received a call on Friday and was told that they will let the confirmation department know to phone me. It has now been more than 48 hours.
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LAURIKA D's update15 Jan 2019, 16:00
Reviewer Update
I am still waiting for the call from the confirmation department at Vodacom, after I received a call on Friday and was told that they will let the confirmation department know to phone me. It has now been more than 48 hours.
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LAURIKA D's updateReviewer Update
16 Jan 2019, 08:00Still no phone call from Vodacom after they said someone will contact me after 24-48 hours.
I placed my upgrade order last week Thursday and I need the tablet here before the 22nd, it is a birthday gift for my son, otherwise he has nothing to open on his birthday.
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LAURIKA D's update16 Jan 2019, 08:00
Reviewer Update
Still no phone call from Vodacom after they said someone will contact me after 24-48 hours.
I placed my upgrade order last week Thursday and I need the tablet here before the 22nd, it is a birthday gift for my son, otherwise he has nothing to open on his birthday.
LD
LAURIKA D's updateReviewer Update
16 Jan 2019, 11:02I am on the line now with Vodacom and now they tell me they do not have any stock of the Samsung tablet I ordered. When I ordered it last week Thursday I asked the lady if they have stock and she confirmed with me that they did have stock and I said I needed it before the 22nd, so now my 8 year old son will not have a birthday gift to open on his birthday because Vodacom is terrible, I really feel like cancelling both my contracts with them because every time I do an upgrade there is always a problem
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LAURIKA D's update16 Jan 2019, 11:02
Reviewer Update
I am on the line now with Vodacom and now they tell me they do not have any stock of the Samsung tablet I ordered. When I ordered it last week Thursday I asked the lady if they have stock and she confirmed with me that they did have stock and I said I needed it before the 22nd, so now my 8 year old son will not have a birthday gift to open on his birthday because Vodacom is terrible, I really feel like cancelling both my contracts with them because every time I do an upgrade there is always a problem