Confirmation Department

Im so frustrated right now.

I "ordered" a new contract on Monday. Received an sms stating that the confirmation department would call me within 72 hours. Today is Friday!!!

When I called on Wednesday I found out that the number they were calling was a number I last used over 4 years ago. I told the consultant this and told her to please give them my current number, because I have been waiting already since Monday and need to get the device pretty urgently. She assured me that she has made a note on the system. So I continued to wait. Friday comes around and still no call. Keep in mind that I have to wait an additional 3-5 days before I even get my device once I receive the confirmation call. So I call again, only to find out that no note was made and that the confirmation department was still calling the incorrect number. So yet "another" note was made. And an email was apparently sent to the department as well. So I sit and wait and wait and still nothing. I call again and I tell the consultant that if I don't hear anything within the hour, I would like to cancel my application.... GUESS WHAT SHE SAID TO ME! She said I have to wait for the confirmation department to call me if I want to cancel the application!!!!!! What do I do here? I cant get my order and I cant cancel it. This is terrible terrible service, like I cant begin to explain how frustrated I am right now. This whole ordeal is causing me unnecessary anxiety. Why cant someone just tell them to call me on the right number? Like i dont get it? And why do I still have to wait 3-5 days for my order If ive already waited a whole week. I just cant.