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Nosipho N
1 reviews | Active since Jun 2023
23 Jun 2023, 09:21
Confirmation department
I did an online application for contract phone which was approved, I missed a call from confirmation due to loadshedding my phone was off, when I call the number back they keep transferring me to different departments, I'm not happy with your service, you should get a direct confirmations number not letting this nonsense of being transferred and having to explain everything over and over again.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Jun 2023, 10:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jun 2023, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jun 2023, 13:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you've been contacted by Sales Team and feedback provided as follows:
You'll place an Order instore again since you are busy when Confirmations call and misses the calls.
Regards
Vodacom Consumer Website Team
You'll place an Order instore again since you are busy when Confirmations call and misses the calls.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jun 2023, 13:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you've been contacted by Sales Team and feedback provided as follows:
You'll place an Order instore again since you are busy when Confirmations call and misses the calls.
Regards
Vodacom Consumer Website Team
You'll place an Order instore again since you are busy when Confirmations call and misses the calls.
Regards
Vodacom Consumer Website Team
Best regards,