MP
Martin P

1 reviews | Active since May 2018

29 May 2018, 11:05

Confirmation Dep delay as always!!!

It's unbelievable how long a person must wait for a confirmation call. I have multiple lines with Vodacom and each time i upgrade or as I've done now-New contract, i regret it!!! I did an online new contract meant to be delivered the following day., what a load of **** because it never will be. Phoning in does not help. I'm seriously considering not going through with this new contract and cancelling my other lines when the time comes. This has happened far too often!!! Vodacom don't give a rat's **** about their clients and I've always paid on time all the time and i still get this **** service and lies. Why can't you idiots just get it right and show appreciation to your loyal customers? Just look at how many lines i have with you and my payment history!!!! I guess you're too big of a giant so it doesn't really matter to you if you lose a client, there's always another replacement client, not so? Well I'll give it another day, and i previously did cancel a new contract. I'm seriously not going to tolerate this. You can see how 3 upgrades due this year, that might just not happen, you're a nightmare to deal with!!!!

0
Replies (2)
Vodacom
Vodacom's reply29 May 2018, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

MP
Martin P's update01 Jun 2018, 05:24
Reviewer Update
Next day delivered, but I am convinced it's only because of my post here. Out of 9 deliveries over a few years this is the 3rd that had been prompt.