SB
Sean B
1 reviews | Active since May 2018
15 Apr 2019, 12:24
Confirm deal ( Waiting )
Good Morning
I am not in the habbit of complaining, Vodacom approved my Cellphone deal, thank you very much Vodacom, however i was told to expect a call from the confirm deparment on friday to confirm my deal, i did not receive the call, i waited through the weekend still nothing, this morning i tried to contact customer care through chat, agents are not very helpfull, and disconnects the chats, please can anyone advise me as to when i can expect this call to confirm my deal ? Thank you so much Vodacom.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Apr 2019, 13:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Apr 2019, 13:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Sean B's updateReviewer Update
15 Apr 2019, 15:05Good afternoon, thank you for your reply, however i still have not received a response. Tried to contact customer services, they cant assist with the relevent department.
SB
Sean B's update15 Apr 2019, 15:05
Reviewer Update
Good afternoon, thank you for your reply, however i still have not received a response. Tried to contact customer services, they cant assist with the relevent department.
Vodacom's replyOfficial
15 Apr 2019, 16:34Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply15 Apr 2019, 16:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Apr 2019, 09:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, records indicate that the package has been delivered successfully.
Have a pleasant weekend further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, records indicate that the package has been delivered successfully.
Have a pleasant weekend further.
Regards
Vodacom Consumer Website Team
Vodacom's reply19 Apr 2019, 09:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, records indicate that the package has been delivered successfully.
Have a pleasant weekend further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, records indicate that the package has been delivered successfully.
Have a pleasant weekend further.
Regards
Vodacom Consumer Website Team