ND
Noli D
1 reviews | Active since Dec 2013
16 May 2022, 11:35
Confirm allocation of payment
I made payment on the 9th of May 2022 via the vodacom app of an amount of R500 and received confirmation. I was then contacted last week that im in arrears and need to do a promise to pay, I think i have confused myself. Is the R500 that i paid not the amount you requested? Please check if that R500 was allocated. Then i assume I dont owe a promise to pay on the 27th of May 2022, you will deduct my the outstanding amount on the 1st of June?
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Vodacom's replyOfficial
16 May 2022, 11:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 May 2022, 11:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team