Confimration

Last resort , Over the past week, I have reached out to Vodacom customer service multiple times to confirm details regarding my contract. I have received two calls from their representatives but was unable to answer both times due to unavailability. Upon calling back immediately, I was informed that an escalation had been initiated, and someone would contact me within the next 24 hours. During a visit to a Vodacom store, I met a helpful gentleman named Matthew who provided me with a service request number for the first time. However, each time I contact the customer service center, I’m told that the confirmations department does not accept incoming calls. This contradicts my expectation that Vodacom could transfer my call directly to the appropriate department during the call itself. Additionally, there is no option given to set a preferred contact time, leaving me feeling frustrated as I continue to wait for someone to get in touch.