#Confidencehasfallen!!! Unauthorised R5 0000 deduction that seems impossible to resolve!!

<p>VODACOM has taken customer satisfaction to a new level of POOR, making endless empty promises! End of September I was offered 2 new data contracts at reduced rates under false advertising, claiming it will replace my 2 existing data contracts. After realising this was not the case, I called VODACOM to make arrangements to cancel the 2 new contracts within the 3 weeks allowed. Devices were collected again by RAM Couriers and I made the follow up call 4 days later to confirm cancellation which was confirmed. I was promised I would be reimbursed up to 21 days later for funds deducted from my account while the cancellation process was still in progress.</p> <p>On 23 November I discovered that the cancellation was still not completed. I had to phone again to enquire. Again I was assured that the cancellation was initiated and that I would be reimbursed. To my shock I was billed for full cancellation fees for both data contracts, amounting to more than R5 000!!!</p> <p>After contacting VODACOM yesterday to appeal and raise my frustration I was promised by a team leader that he would look into the matter and call me back within an hour to discuss an amicable solution to speed up the reimbur*****t as I have made it clear that I am not prepared to wait another 21 days for reimbur*****t - to me this is a lot of money taken out of my account at month end, money I need to pay other bills as I do not have cash reserves in my account to carry this unforseen expense!! </p> <p>3 Hours later I called again to follow up and again had to explain my grievance. The team leader made contact with the back office, but the system was off-line, assuring me that I will receive a call back from them to follow up on my grievance (at this point I am of course sceptical about any statement or promised made by any VODACOM employee). He also promised to follow up with me after lunch to enquire if my querie was resolved. Needless to say, NO ONE EVER CONTACTED ME!!</p> <p>A day later I had to contact VODACOM again, having to repeat my grievance all over again! All team leaders busy and not able to take my call - ANOTHER PROMISE made that I will be contacted to discuss my grievance - not convinced this will happen ..........</p> <p>CELL C - if you are reading this, I am open to a contract buy out for my other 5 contracts I have with VODACOM</p>