conduct and administrative inefficiency

I am extremely dissapointed with the conduct and administrative inefficiency of Vodacom.

In July 2025, I fully settled my account and immediately submitted Proof of Payment to the Collections Department as advised Vodacom 4U Sandton City. Receipt of the payment confirmation was acknowledged on the same day, and I was assured that the funds would be allocated accordingly and that my account status would be updated without delay.

However, as of April 2026, nearly nine months later, my account is still being incorrectly reported to credit bureaus as overdue. Despite multiple follow-ups, there has been no resolution or meaningful progress in correcting this error.

This level of negligence is unacceptable. The failure to update accurate credit information not only misrepresents my financial standing but has also negatively impacted my credit profile. As a finance professional, this is particularly damaging, as it directly affects my credibility, reputation, and perceived trustworthiness in my field.

It is deeply concerning that a service provider entrusted with handling sensitive financial data can demonstrate such disregard for accuracy and accountability.

I will be escalating this matter by lodging a formal complaint with the National Credit Regulator (NCR), with the expectation that my records will be corrected and backdated to reflect the accurate settlement date of July 2025.

I strongly urge the credit provider to address this matter urgently and to review their internal processes to prevent similar occurrences affecting other consumers.