1 reviews | Active since Oct 2015
Condescending and unhelpful
Vodacom Fibre is to be avoided at all costs. Their service is flaky, they have tech issues that their technicians can't even recognise as issues, never mind solve, and some of their agents are rude, patronising and condescending. They bumped me onto a different plan than the one I signed up for, billed me for the higher speed but never provided the higher speed, and when I asked for a refund for the service they hadn't provided, they told me that unless I could prove that I had not (in the past ... I cannot time travel!!) received the speed they said I had, because their 'system' says I'm receiving the higher speed they will not refund me. That's the most condescending a55hole I've spoken to in a long time, and he's supposed to be in 'customer service'.
This 5 year journey with Vodacom Fibre has been nothing but pain. Technical issues on their side that reduced my speed to a tenth of what it should be (and they never believed me, until a year of queries later some smart technician figured out there was a conflict in the set-up); single-sidedly raising prices by 50% in a year; single-sidedly putting me on a different package but then not delivering the increased speed and still charging me for it; the service going down for a few hours a couple of times a month; the list goes on and on.
For your own stress levels, if you're looking for reliable, customer-centric fibre ... avoid Vodacom Fibre.
This 5 year journey with Vodacom Fibre has been nothing but pain. Technical issues on their side that reduced my speed to a tenth of what it should be (and they never believed me, until a year of queries later some smart technician figured out there was a conflict in the set-up); single-sidedly raising prices by 50% in a year; single-sidedly putting me on a different package but then not delivering the increased speed and still charging me for it; the service going down for a few hours a couple of times a month; the list goes on and on.
For your own stress levels, if you're looking for reliable, customer-centric fibre ... avoid Vodacom Fibre.