BC
Bianca C
1 reviews | Active since Jan 2013
11 Dec 2018, 13:36
Condenseding and no communication
I'm extremely annoyed.
A. Asked to changed this months debit order to 1 January as my husband will only be receiving his salary then. I was told condescendingly i should have done it earlier (like i knew ages ago this would happen) and that i was too late. It's still over 2 weeks before our debit order date but I'm too late.
B. Being advised by your call center that my debit for the 26th would be taken off on the 24th... Without prior communication.
I want my debit for december to be taken off on 1 Jan 2019. If the money is taken early the debit order will bounce. The call center agent also needs a lesson in handling people.
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Replies (2)
Vodacom's replyOfficial
11 Dec 2018, 14:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2018, 14:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Dec 2018, 16:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply11 Dec 2018, 16:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team