GR
Gift R
1 reviews | Active since Nov 2013
07 Nov 2025, 10:32
Conctract amount incorrect
I app**** for a Vodacom contract which included 1GB of data and 50 call minutes. At the time of taking out the contract, I was informed that it would be a Top-Up contract, not an Open Line. I was clearly told that once my airtime was finished, I would not be able to continue making calls.
The agreed monthly payment was R369. However, to my surprise, I am now being charged approximately R700 per month, which is not what I agreed to.
I am requesting that this matter be investigated and that I be refunded for the additional charges, as I did not request nor consent to an Open Line contract. I chose the Top-Up option specifically because I knew I would not be able to afford an Open Line contract.
Contract number is: ***.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Nov 2025, 14:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2025, 14:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
GR
Gift R's updateReviewer Update
12 Nov 2025, 19:31I logged a complaint with Vodacom more than five days ago (reference number: ***). I was informed that the issue would be investigated within 24 to 72 hours, yet I have not received a single call or update from Vodacom.
Does this mean my complaint will not be addressed? From the beginning, I made it clear that I did not want an Open Line contract because I knew I would not be able to afford it. Now that I wish to cancel the contract, I am being told that I must pay penalties even though Vodacom did not follow what was initially agreed upon.
Please advise on the next steps to resolve this matter.
Does this mean my complaint will not be addressed? From the beginning, I made it clear that I did not want an Open Line contract because I knew I would not be able to afford it. Now that I wish to cancel the contract, I am being told that I must pay penalties even though Vodacom did not follow what was initially agreed upon.
Please advise on the next steps to resolve this matter.
GR
Gift R's update12 Nov 2025, 19:31
Reviewer Update
I logged a complaint with Vodacom more than five days ago (reference number: ***). I was informed that the issue would be investigated within 24 to 72 hours, yet I have not received a single call or update from Vodacom.
Does this mean my complaint will not be addressed? From the beginning, I made it clear that I did not want an Open Line contract because I knew I would not be able to afford it. Now that I wish to cancel the contract, I am being told that I must pay penalties even though Vodacom did not follow what was initially agreed upon.
Please advise on the next steps to resolve this matter.
Does this mean my complaint will not be addressed? From the beginning, I made it clear that I did not want an Open Line contract because I knew I would not be able to afford it. Now that I wish to cancel the contract, I am being told that I must pay penalties even though Vodacom did not follow what was initially agreed upon.
Please advise on the next steps to resolve this matter.
Vodacom's replyOfficial
13 Nov 2025, 11:26Dear Gift Lebohang Radebe,
Thank you for taking my call.
As discussed, the call recording is available. You may visit your nearest Vodacom Shop and the recording is attached under your Siebel attachment profile.
We consider the matter concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking my call.
As discussed, the call recording is available. You may visit your nearest Vodacom Shop and the recording is attached under your Siebel attachment profile.
We consider the matter concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2025, 11:26
Official
Dear Gift Lebohang Radebe,
Thank you for taking my call.
As discussed, the call recording is available. You may visit your nearest Vodacom Shop and the recording is attached under your Siebel attachment profile.
We consider the matter concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking my call.
As discussed, the call recording is available. You may visit your nearest Vodacom Shop and the recording is attached under your Siebel attachment profile.
We consider the matter concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,