HB
Herman B
1 reviews | Active since Jul 2019
31 Oct 2024, 08:33
CONCOVOFF
I received an SMS this morning stating that my Cover Plus has been updated at 9.99 p.m. I did not sign up for this cover! Sending SMS "Concovoff"to cancel to 30150 does not work. Trying to navigate the call centre is near impossible.
I wish to cancel this service as well as my contract which was upgraded yesterday. I do believe there is a colling off period.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Oct 2024, 10:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2024, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
HB
Herman B's updateReviewer Update
04 Nov 2024, 15:49Dear Vodacom. No one has contacted me yet.
HB
Herman B's update04 Nov 2024, 15:49
Reviewer Update
Dear Vodacom. No one has contacted me yet.
Vodacom's replyOfficial
08 Nov 2024, 15:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have cancelled the cover plus and reversed the upgrade, as requested.
We have also requested that your number be removed from the Sales database. Regards Consumer Website Team
We have also requested that your number be removed from the Sales database. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2024, 15:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have cancelled the cover plus and reversed the upgrade, as requested.
We have also requested that your number be removed from the Sales database. Regards Consumer Website Team
We have also requested that your number be removed from the Sales database. Regards Consumer Website Team
Best regards,