ML
Mr L

1 reviews | Active since Jul 2020

02 Aug 2023, 18:59

Concerned Client

Vodacom will make you drive down to the customer branch, while all you need is clarity if you call the call center you get impatience and taciturn interactivity.

I am not one to complain but today I am upset not because I've been here for years or that I believe in concepts like customer loyalty (a statistic for bubble heads) but because you don't show honesty on your dashboards or in the app and expect clients to go through a routine process of queueing for service. Becaureful and ensure that your time is found valuable here.

0
Replies (1)
Vodacom
Vodacom's reply03 Aug 2023, 08:09
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team