ML
Mr L
1 reviews | Active since Jul 2020
02 Aug 2023, 18:59
Concerned Client
Vodacom will make you drive down to the customer branch, while all you need is clarity if you call the call center you get impatience and taciturn interactivity.
I am not one to complain but today I am upset not because I've been here for years or that I believe in concepts like customer loyalty (a statistic for bubble heads) but because you don't show honesty on your dashboards or in the app and expect clients to go through a routine process of queueing for service. Becaureful and ensure that your time is found valuable here.
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Replies (1)Vodacom's replyOfficial
03 Aug 2023, 08:09 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Aug 2023, 08:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
