mV
morne V

1 reviews | Active since May 2017

12 May 2017, 16:32

Concerned about data not being allocated on a new contract

<p>From 1 March 2017 I upgraded my Vodacom account. The new package included a data bundle of 750MB per month.</p> <p>On 1 March 2017 I noticed that my phone wasn’t receiving any Wattapps etc. When I looked at my Vodacom app (As I have always done). Normally, in the past the app will show for example:"500MB of 750MB left”. When I looked at my data balance on 1 March 2017 it said 0MB of 0MB left.</p> <p>I phoned Vodacom and their excuse is that I used all my data (all 750MB) in one day. I find this very strange as I have been on a 500MB data bundle for the last 4 years and my data have almost never run out in a particular month (I have wifi at home which I use most of the time).</p>

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Replies (3)
mV
morne V's update12 May 2017, 17:03
Reviewer Update

Vodacom phoned me this afternoon. The consultant said that she will log a dispute with the relevant department and she provided me with 500MB of data while the dispute is being resolved. I'm happy with this response so far.

Vodacom
Vodacom's reply13 May 2017, 07:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 May 2017, 10:29
Official

Good day,

As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart