Concerned

<p>Hello. I bought airtime and data this morning, using the same phone as a year ago. Then I put the phone on a charger and continued with my business as usual. A while later I tried to browse and couldn't. Checked my balances only to find them both on zero. Tried twice to inquire through customer services and got that condescending response of "background data" as if I only came across cellphone technology this morning. I have since bought 100Mb of data and I am somehow still able to browse and send this message a few hours later. I want an explanation! Even a report on my data usage since 10am this morning, I'll pay for it if I must. What I don't want is to be treated like an idiot. Your records show how long I have been using this phone on prepaid so I know how to manage my usage. Please treat this matter as urgent</p>