Concerned

After so many years being a customer of Vodacom, struggling with network Coverage, complaining, we were only advised last week by a Vodacom Service Agent that we dont have Family Internet Package coverage in our area. Vodacom contacted my husband in December to upgrade our wifi knowingly where we live as he specifically told them about Network problems and they still sell you the service as advised by the service agent they can't provide. I sent Vodacom Customer service an email this morning. Got a response that I must use Tobi the chat bot????