Concern regarding recent service experience
Dear Mr. Joosub,
I am writing to express my disappointment with the service I received from Vodacom after settling my arrears account. Despite receiving an SMS notification on Thursday, 30 January, stating that my account would be unlocked within 2-5 hours, I was still unable to access my services when I contacted your team on Sunday, 2 February.
I was assisted by Ntombi, who was helpful in resolving the issue. However, I was surprised that I had to remind your team to complete the unlocking process, which had already been promised.
I understand that mistakes can occur, but I hope that in the future, the person responsible for ensuring that accounts are unlocked will do so in a timely and efficient manner, without requiring reminders.
I would appreciate it if you could look into this matter and take necessary steps to prevent such incidents from happening again.
Thank you for your attention to this matter.
Best regards,
Best regards,
I am disappointed and concerned regarding the delayed response to my review, which I submitted on 02 February 2025.
Unfortunately, I was only contacted on 06 February 2025, during work hours and in the middle of a meeting. This caused inconvenience and highlighted the lack of consideration for customers' time.
As a customer, I expect a more prompt and efficient response to my feedback. The delayed response suggests that customer service is not a priority for Vodacom, which is concerning.
I have provided my email address, and I would appreciate it if you could email a response to my review, as is standard practice.
I am disappointed and concerned regarding the delayed response to my review, which I submitted on 02 February 2025.
Unfortunately, I was only contacted on 06 February 2025, during work hours and in the middle of a meeting. This caused inconvenience and highlighted the lack of consideration for customers' time.
As a customer, I expect a more prompt and efficient response to my feedback. The delayed response suggests that customer service is not a priority for Vodacom, which is concerning.
I have provided my email address, and I would appreciate it if you could email a response to my review, as is standard practice.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you so much for the call, I appreciate the effort it has taken for this matter to be resolved.
Thank you so much for the call, I appreciate the effort it has taken for this matter to be resolved.
You are most welcome.
Regards
Vodacom Consumer Website Team
Best regards,
You are most welcome.
Regards
Vodacom Consumer Website Team
Best regards,