Concern About Nokuphiwa's Unprofessional Conduct

Dear Vodacom Customer Care,

I am writing to raise a concern about the behavior of one of your consultants, Nokuphiwa, during a call on 26 April 2025 at 12:49 p.m.

While speaking to Nokuphiwa, they made an inappropriate comment about my voice, saying that I "sound like a girl." Whether intended as a joke or not, it was disrespectful and highly unprofessional. No customer should ever be made to feel insulted or mocked when contacting a service provider.

I am not seeking an apology or any personal action. However, I strongly urge Vodacom to remind all staff about the importance of maintaining professionalism and respect toward every customer.

Thank you for taking this feedback seriously.