KE
Khalid E

1 reviews | Active since Feb 2012

08 Feb 2023, 14:12

Con Artist working for Vodacom

Im starting to think if i should stay with vodacom or leave Pre ordered the S23 on the 3rd feb 2023 for upgrade on my contract.

Im on a 500MB + 50min package and opted to take stay on this. I did not do the order online, due to it only showing 1 colour so i had them call me back so i can pick a colour.

the lady that called assisted me and she asked me which 1 i want. Normal, PLUS or ULTRA

So i told her normal. Then she tells me, I cannot stay on the 500MB plan as they going to be closing this plan and i need to take the 1GB plan. she also said ONLINE was booking 256GB S23's and not the Offered 512GB hence they doing it telephonically.

this did not sit well with me but i took it. It bothered me ever since, so i calle din today to ask

the Agent spoke to 2 agents at the department and they both said there are S23 plans with 500MB plan. so why the heck did that girl con me?? :(

They have subsequently cancelled the Order which i placed. and now what do i do.

you guys are not doing right by me since im a long time customer. Trying times for us all where we want to spoil ourselves for as little money as possible and you guys just trying to take more and more money

Not fair V

0
Replies (1)
Vodacom
Vodacom's reply09 Feb 2023, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team